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✅  From Jan 15, 2026 Import duties & taxes are prepaid by StepperOnline. No extra payment at delivery.

Import Tax & VAT

Tax-Free Delivery Service Now Available

Recently, due to changes in customs policies in various countries, some international orders shipped from China may incur import taxes during customs clearance. This is a common situation for many cross-border orders.

To prevent our customers from being asked to pay taxes unexpectedly upon delivery, which can cause delays or inconvenience, StepperOnline has upgraded its logistics process.

Starting January 15, 2026, all import taxes for your orders will be collected at checkout by StepperOnline and paid directly to the local customs through the courier.

This means:

✅ Once you complete your order, no additional payment for Import Taxes is required.

✅ You will not receive any notices from the courier requesting extra customs fees.

✅ Your package will clear customs and be delivered as usual.

Our goal is to make your international shopping experience clear, safe, and smooth. If you have any questions, please feel free to contact our customer service team.


Countries/Regions with Tax-Inclusive Service

To provide a more convenient shopping experience, orders shipped from our China warehouse to the following countries/regions are now upgraded to a tax-inclusive shipping service:

If your country is not listed, please contact us and we will add it to the tax-inclusive shipping list for you.

Europe

United Kingdom, Turkey, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Iceland, Switzerland, Liechtenstein

Asia

Japan, South Korea, Singapore, Thailand, Malaysia, Philippines, India, Israel, UAE, Saudi Arabia, Vietnam, Indonesia, Pakistan, Kazakhstan, Oman, Qatar, Kuwait, Bahrain, Sri Lanka, Armenia, Azerbaijan, Georgia, Taiwan, Hong Kong

Americas

United States

Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Costa Rica, Panama, Ecuador, Guatemala, Dominican Republic, El Salvador, Trinidad and Tobago

Oceania

Australia, New Zealand

Africa

South Africa, Egypt, Nigeria, Kenya, Morocco, Ghana, Tunisia, Uganda, Rwanda, Angola, Algeria, Réunion Island

Other European Regions

Ukraine, Russia, Serbia, Albania, Moldova, Bosnia and Herzegovina, Montenegro

Middle East

Lebanon, Jordan

Note: The list of countries/regions is subject to periodic updates based on policy changes. Please refer to the checkout page for the most current information.

Please note that taxes are already included in the shipping fees for the following shipping methods. No additional customs duties or taxes will be charged:

  1. ST Dedicated Air HY(United States Only)
  2. ST Dedicated Air Express(United States Only)
  3. HYE-AU-IP(Australia Only)
  4. Russia Suhangyi(Russia Only)


Frequently Asked Questions

Estimated import taxes are calculated based on the total order value, including product price and shipping. We apply the official import tax rates of the destination country and typical customs processing charges to provide a close estimate of the taxes payable.

The estimated amount is collected at checkout and paid on your behalf to help ensure smooth customs clearance.

Due to ongoing adjustments in customs policies and tariff regulations across countries, international shipments from China may be subject to import taxes assessed by local customs authorities upon arrival. This is typically notified by the courier company before delivery, and payment is requested from the recipient.

No. Starting January 15, 2026, StepperOnline will collect import taxes upfront when you place an order. These taxes will be paid directly to the local customs authorities by our logistics partners on your behalf.

No. Under normal circumstances, once your order payment is complete, you will not be required to pay any additional import taxes to the courier or customs.

  1. Avoid unexpected payment requests at the time of delivery.
  2. Reduce the risk of customs clearance delays.
  3. Enjoy greater cost transparency and a more worry-free shopping experience.

The total cost for the tax-inclusive option is transparent and predictable, covering all taxes and duties required for customs clearance—so you can avoid any unexpected expenses.

Not entirely. While we cover the customs duties, you may still need to assist in the clearance process by providing any required customs documents or information.

After placing your order on the website, you can contact our customer service team online. Provide your order number, and we will arrange a refund of the pre-paid taxes for you.
Alternatively, we can also manually create an order for you and select a shipping method that does not require pre-paying customs duties.

If you wish to use your own shipping carrier or freight forwarder.

  1. Please contact our customer service via online chat.
  2. We will set your account so that no shipping fees or taxes will be charged.
  3. After ordering, the package will be prepared and handed over to your designated logistics provider or freight forwarder for shipment. We can also deliver the goods to the location specified by the freight forwarder.

Need Assistance?

If you have any questions regarding customs duties or logistics channels, feel free to contact our customer support team.

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