Where We Ship To?
We ship our products to almost all the countries in the world and we offer standard shipping for most of them. We have multiple warehouses in Asia, Europe, America and Australia.
Where are you shipping from?
We have multiple warehouses located in the United States, Germany, United Kingdom, Australia, Poland, Japan, France and China, you can choose to ship from the nearest one. We also provide Amazon free shipping for some products stocked in the US.
The shipping date will be commenced in 24 hours after we receive order(Except for Sunday).
Can you ship to my Country?
We can ship our products to almost every country around the world. If you are not sure if products can ship to your country, please feel free to contact us.
How Can I Track My Order?
You can track your order from your shipping confirmation email. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress. Please note to check your in-box or spam folder in 1 - 2 days after ordering.
How much is the shipping?
Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
- Ensure you have selected the correct shipping country in the “Ship to" tab at the top of the page.
- Select the desired warehouse
- Choose shipping method
- Exact shipping price is calculated
Please click on the drop-down menu at the right of cart page to see what the shipping quote is to your country.
How to modify my personal information after ordering?
Please contact us asap once you find your personal inforamtion is not correct. Normally the information can only be modified before the package is shipped.
What are the shipping methods and delivery times?
The shipping method and cost vary depending on different warehouses. Packages are mainly shipped by international express or local post service. Following is the details:
| Ship from | Ship to | Shipping Methods | Estimate Delivery times |
| China | Most countries in the world | DHL Express | 3-6 working days |
| Fedex Express IPN | 3-6 working days | ||
| Fedex Express IEN | 4-10 working days | ||
| UPS Express IP | 4-10 working days | ||
| Fedex Express IP HY | 4-7 working days | ||
| UPS Express IP HY | 3-5 working days | ||
| Fedex Express IE ZN | 5-10 working days | ||
| ST Dedicated Air HY | 10-15 working days | ||
| ST Dedicated Air Express | 10-15 working days | ||
| Express Economy | 7-10 working days | ||
| Express Standard | 4-7 working days | ||
| HYE-AU-IP | 10-15 working days | ||
| E-packet | 30-40 working days | ||
| Russia Suhangyi | 20-25 working days | ||
| 佐川急便 | 3-5 working days | ||
| Germany | Germany and most EU countries | DHL Paket(DE) | 1-3 working days |
| DHL Paket(EU) | 4-6 working days | ||
| DHL Paket(UK) | 2-8 working days | ||
| United States | Contiguous United States | Fedex Home Delivery | 5-7 working days |
| UPS Ground | 5-7 working days | ||
| USPS Ground | 4-6 working days | ||
| United Kingdom | Only United Kingdom | UK Standard | 2-3 working days |
| Australia | Throughout Australia | AU Standard | 3-8 working days |
| Japan | Throughout Japan | 黑猫宅急便 | 1-3 working days |
| Russia | Throughout Russia | Russia Express | 10-30 working days |
Weight limits: China Warehouse 300kg, Germany Warehouse 50kg, USA Warehouse 90kg, Australia Warehouse 22kg, Japan Warehouse 30kg, Russia Warehouse 30kg. If your order exceeds the limit, please contact us for a shipping quote.
Why shipping method becomes Express instead of DHL, Fedex or UPS when the order weight is over 20kg?
When whole order's weight is over 20kg, your order will be shipped by the most appropriate service provided by Fedex, DHL and UPS.
How much is the tax and how do I pay it?
For goods shipped from China, all applicable import-related taxes and duties have already been included in the final order total at checkout. Once your order is paid, no additional payment will be required during customs clearance.
For goods shipped from other countries, no import taxes or duties apply, so you can simply relax and await delivery of your goods.
For more details, please refer to the Import Tax & VAT page.
Starting July 1, 2021, VAT must be collected on commercial imports in all 27 EU member states with a total shipment value under €150. Customers from EU countries have to pay VAT by yourselves for goods ship from China. For further details, please contact local post office or customs.
Why prices of products stocked in other countries are higher than those in China?
For products shipped from oversea warehouses outside of China, we have to pay tariff and taxes for them when enter into the corresponding countries. Besides, there are also considerable and long-time stock fee for goods stocked in those countries. All of the above cost will be split into product prices, which led to higher prices than those in China.
In addition, recently we add a packing fee into orders with more than 2 items shipped from Germany and the US. That will make sure that your order will be well packages in boxes to avoid losing and damage in transit.
Who need an EORI and EIN?
If you are a company who imports goods into the European Union (EU), you must provide with an EORI number. This number is valid throughout the EU. It is used as a common reference number for interactions with the customs authorities in any Member States as the below.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
US businesses need to provide an EIN that is required by international carrier like Fedex.
