Used Products

1. What is Used Products?

STEPPERONLINE's used products refer to second-sale items that may contain minor defects or imperfections. These products typically include but are not limited to surface blemishes like scratches, paint chips, or cosmetic wear, modified cable lengths, packaging damage, etc.

All used products undergo rigorous quality inspection by our technical team to ensure full functionality despite cosmetic imperfections. To reflect their condition, we offer these products at significantly discounted prices, providing exceptional value for cost-conscious buyers while maintaining reliable performance standards.

2. Source of StepperOnline’s Used Products

Our used products inventory primarily consists of:

• Customer Returns: Products purchased for testing but deemed unsuitable for the intended application.
• Logistics-Related Returns: Items returned due to missing accessories or minor shipping damages.

These products are carefully recovered, inspected, and refurbished to ensure they remain fully operational.

3. Condition Assessment Process

Each used product undergoes a thorough evaluation by our technical team, including:

• Visual Inspection: Checking for external damage such as paint chips, scratches, or cable wear.
• Mechanical Testing: Verifying the integrity of shafts, bearings, and internal components.
• Functional Testing: Ensuring proper motor operation under load conditions.

Only products that pass these tests are approved for resale.

4. Understanding Product Condition

While used products are fully functional, they may exhibit minor cosmetic imperfections, including:

• Faded or chipped motor paint
• Shortened or reattached cables
• Minor shaft scratches or dents

These flaws do not affect performance but are disclosed for transparency.

5. Warranty Return Policy

Used products also come with a one-year warranty and a 30-day return policy for unsatisfactory purchases, providing customers with peace of mind.

6. Why Choose Used Products?

• Cost-Effective: Significant savings compared to new units.
• Eco-Friendly: Reduces electronic waste.
• Reliable: Professionally inspected for dependable performance.